FROM: HOLLEY
CARNRIGHT
DATE: JANUARY 9,
2014
RE: PRESS RELEASE - BEWARE
THE PITFALLS OF INFOMERCIALS
The Ulster County
District Attorney’s Division of Consumer Affairs advises consumers to use caution
when buying products offered for sale via television ads or “infomercials”.
A frequent problem
is shipping and handling charges. Consumers claim that these fees are not
clearly disclosed and are nonrefundable. These fees are charged “per item” and
not based on the total weight of items shipped together. Often these fees
exceed the value of the products.
One such company is
Wisconsin-based SAS Group, whose products include Ionic Pet Grooming, Lint B
Gone, Neckline Slimmer, Samurai Speed Peeler and Turbo Roaster. Consumers have alleged that orders were
placed over an automated phone system, which took credit card information
before callers were provided with a total purchase price. After the credit card
information was entered, consumers were told that they would have to pay
additional shipping and handling fees. Consumers were not able to cancel their
order nor were they able to disconnect the call without being charged for the
item they inquired about. Consumers who stayed on the line were offered an
array of supplemental “free” promotional products. However, SAS charged
shipping and handling fees for those free products that far exceeded the actual
cost of the item. Additionally, the company shipped items in multiple boxes,
when the items would have fit in a single box, thereby increasing shipping
fees.
Consumers choosing
to conduct business in this manner should not provide credit card information
prior to ascertaining the actual charges (and many of these items can be
purchased locally).
Consumer Affairs can
be reached at 340-3260.